Customer Wants a Refund

Problem: Customer wants a Refund

Check

Subscription is an iTunes Purchase

Solution

Send instructions How to claim a refund for purchases made in iTunes (iOS)

Subscription is Google Play

Solution

Send instructions How to Claim a Refund for Google Play Purchases

Subscription is via the Webapp Power by ZINIO

Solution

Send the order id and confirm the amount we will refund (full or partial), escalate to ZINIO publisherbugs@navigaglobal.com

Subscription is a Publisher Purchase

Solution

Refund the Customer